Consumers overestimate technological advances used by insurers
European consumers have precise expectations of IT advances in the insurance sector: 39% of them are demanding products at more competitive rates, 29% expect customized offers and 23% expect a fast and secure payment of premiums.
However, 60% of respondents believe that insurance companies are already able to use the private data obtained when underwriting a policy or from social networks.
In reality, many computer systems used by insurers are obsolete because they date back to the 1980s. Less than 40% of European insurers are able to more or less use big data.
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Tue, 21/02/2017 - 10:16
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