Eight out of ten people do not understand insurance policies

According to a study conducted jointly by the University of Nottingham and the law firm Browne Jacobson, eight out of ten people would fail to understand insurance policies in the UK.

"The vocabulary used in contracts is not common and the sentences are too long and complicated," says the study. Understanding this type of document would require a post-graduate level or an introductory insurance course.

This complexity penalizes both the insured and the insurers. "A wording difficult to understand is also complicated to apply." However, the profession is reluctant to change the way it prepares its documents, as the current style is proven in court in case of disputes.

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