Magazine date:
Nov 2022 
The Central Bank of the United Arab Emirates (CBUAE) has decided, during a meeting with insurance industry representatives held on 14 November 2022, to introduce new measures aimed at improving the performance of local insurers.
The initiatives proposed by the CBUAE include:
- the establishment of an insurance Ombudsman service called "Sanadak". This structure is intended to provide customers with easy access and quick claims processing
- Achieving a 30% emiratization by 2026 through the creation of 1 500 new jobs in the insurance sector for Emirati citizens
- Implementing a financial infrastructure transformation program to drive the digitization of the sector and further enhance the efficiency of insurers.
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