At the end of 2017, the total number of complaints against insurers registered by the Council of Cooperative Health Insurance (CCHI) reached 53.182. This figure had been 5,283 a year earlier, which represents an increase of 907%. Of this total of 53,182 complaints, 91% are admissible, while the remaining 9% of the cases have been closed without further action.
This sharp increase is a follow-up to the supervisory authorities’ encouragement to report abuses of insurers. The establishment of a unified contract and the organization of an awareness campaign by the CCHI also contributed to this rise in complaints.
In 2017, the compensations disbursed by Saudi health insurers [4] exceeded 15.3 billion SAR (4.08 billion USD) compared to 18.9 billion SAR (5.04 billion USD) in premiums collected during the year under study.