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Life and health insurance: the majority of Indians are wary of digital payment methods

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Magazine Issue: 
Insurance in Africa, a reshape dynamic [3]
Magazine date: 
Mar 2022

health insuranceAccording to a study conducted by the insurance aggregator PolicyX.com, only 29.1% of Indian citizens underwrite life and health insurance through a website or mobile application.

The majority of policyholders (65.5%) prefer traditional payment methods with the presence of a live agent. The remaining 5.4% are indifferent.

In addition to payment, those surveyed also prefer human intervention over artificial intelligence in the claims notification and settlement processes.

Read also | Growth prospects for the Indian insurance market [4]

Wed, 30/03/2022 - 16:55

Source URL: https://www.atlas-mag.net/en/article/life-and-health-insurance-the-majority-of-indians-are-wary-of-digital-payment-methods

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