Training, up against digital shock
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New technologies have radically altered risk approaches, customer relationship, back office management and even the organization of insurers, hardly keen, by culture, on changes and less so on revolution.
In a particularly changing short-circuit environment, dominated by communication and marked by velocity, insurers are required to be hyper responsive. The responses they provide must often reconcile antonyms: past and future, mass management and service quality, diversification and specialization, traditional networks and mobile internet.
This huge permanent gap, with its multiple and overlapped layouts, has implications on the insurance professions which are expanding and moving from generalist to specialist.
Training, consequently, regains its position at the heart of corporate strategies, being raised to the rank of absolute priority. It is now the driving force of the change it goes with and to which it supplies with ammunition.
Nowadays, training is:
- mobile, provided by means of all aids: smartphones, tablets, computers,…
- accessible, open to everyone, at any time and everywhere,…
- fast, straightforward, with examples and case studies,…
- varied, encompassing all professions and corporate activities, from beginners to experts,…
- fractioned, supplied on demand, short modules coming in ongoing training mode,…
- fun, facilitators and games go hand in hand with transfer of knowledge,…
